Sales Policy

By placing an order with M&O Creations S.L., the purchaser acknowledges and agrees to the following terms and conditions

I. Order Modifications and Refund

1.1. Purchases made in our physical store may be cancelled within seven (7) days of placement and client may ask for a refund. Purchases made online may cancel their orders within fourteen (14) days of placement and client may ask for a refund.

1.2. Items must be returned in their original packaging and must not have been assembled or used. Once the product arrives at our warehouse and its condition has been verified, we will issue a refund using the same payment method originally used by the customer. If the return is not due to a defect or an error on the part of M&O Creations SL, the customer will be responsible for the shipping costs associated with both delivery and return. Returned items must be in the same condition as when received; otherwise, the return cannot be accepted.

1.2. Any modification to an existing order shall be subject to M&O Creations S.L. sole discretion. Additional costs may apply for changes in design, material, or labour, and such modifications may extend the estimated delivery date.

1.3. Products designated as “Clearance,” “Final Sale,” or Display Units are sold as is and are strictly ineligible for , cancellation, replacement, or alteration.

1.4. Discounted purchases: Refunds will be calculated net of any applied discounts. Vouchers, once applied, are non-refundable, non-transferable, and limited to single use.

1.5. Sale items: Products purchased during promotional sales are considered final sale and are excluded from returns, exchanges, or replacements. Additional promotional offers cannot be combined with sale items.

II. Payment Terms

2.1. All prices are listed in EURO and are inclusive of applicable taxes.

2.2. Customers may request further clarification of tax (GST) details by contacting M&O Creations S.L. directly.

III. Pricing Adjustments

3.1. M&O Creations S.L. reserves the right to adjust product pricing or correct any pricing errors, whether before or after order confirmation.

IV. Order Confirmation and Acceptance

4.1. Receipt of an order confirmation email does not constitute acceptance of the order by M&O Creations S.L..

4.2. M&O Creations S.L. retains the right to reject or cancel any order at its sole discretion.

4.3. Orders shall not be dispatched until full payment has been received and cleared.

V. Delivery

5.1. Once goods have been dispatched, M&O Creations S.L. shall not be liable for courier or logistics-related delays.

5.2. Tracking information will be made available to the customer via the website or other designated platform

VI. Product Accuracy

6.1. While M&O Creations S.L. endeavours to provide accurate descriptions and imagery of its products, minor variations may occur, particularly in items that are handcrafted or made from natural materials.

6.2. Colours and finishes may appear differently due to screen or device settings and do not constitute grounds for return.

6.3. The company reserves the right to amend or update product information without prior notice.

VII. Promotional Vouchers

7.1. Promotional vouchers are subject to specific terms and conditions communicated at the time of issue.

7.2. Vouchers are time-limited, single-use, and non-combinable with other discounts or offers.

7.3. Vouchers hold no cash value, do not accrue interest, and are applied only to the total invoice value.

VIII. Price Protection (7 Days)

8.1. If an identical product purchased from M&O Creations S.L. is offered at a lower advertised price within seven (7) days of the original purchase, the customer may request store credit equal to the difference.

8.2. Claims under this policy must be submitted within the same seven (7) day window.

8.3. Store credit will be issued; cash refunds will not be provided under this policy.

IX. General Conduct

9.1. M&O Creations S.L. maintains a respectful and inclusive environment. Any abusive or inappropriate behaviour towards staff may result in cancellation of orders, refusal of service, or other remedies deemed appropriate.

X. Governing Law

11.1. These Terms and Conditions are subject to the applicable laws and consumer protection statutes of the jurisdiction in the Spanish territory.

11.2. Nothing in these Terms shall exclude or limit any mandatory rights available to consumers under such laws.